Canadian Design Suites For The Modern Traveler

 

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Below you'll find everything you'll need to know about staying with THE HINTERLANDS

 
  • How do I book with The Hinterlands?

    Book through our website by selecting one of our homes. An Airbnb login is required. If you have specific needs or want some help in choosing from one of our suites, email us athello@thehinterlands.ca. We are available to assist you.

  • Does The Hinterlands only do short term stays? Is it possible to book long term stays or rental leases?

    We provide short term or long term stays depending on availability through Airbnb’s app. If interested in a long term lease, please feel free to contact us athello@thehinterlands.cafor additional information.

  • Are there extra charges?

    There are fees for cleaning, towels and linen service to cover the costs after your checkout. Additional fees will be incurred if there are any damages to the properties. Charges will be incurred for any extra coffee pods requested and for any alcoholic beverages in the suite that are not explicitly stated as no charge.

  • Is there a security deposit?

    Yes. Additional info is available during the booking process.

  • What is the process to Check-in?

    Check-in is seamless and doesn’t require anyone on-site. Once you book your stay, options regarding check-in are available after the reservation process. Remember, we are also real people and can be contacted if you run into any issues. We’d be happy to meet you.

  • What available parking options are there?

    Parking is specific to the suite. Once a reservation is completed, information on parking becomes available.

  • How do I get access to WiFi?

    WiFi is specific to the suite. Once a reservation is completed, information on WiFi becomes available.

  • What are the Check-in and Check-out times, and are they flexible?

    Check-in is anytime after 3 pm, and check-out is 11am. Depending on availability, we may be able to allow for an earlier or later time. Feel free to request a different check-in or check-out time by contact us athello@thehinterlands.caor via the Airbnb app.

  • What are the House Rules?

    The Hinterlands has a few rules that we expect all guests to abide by: no smoking, no parties, no pets, no shoes. These rules are in effect for all reservations unless stated in a rental agreement. If guests choose to violate these rules - it may result in fees, eviction and a report to Airbnb. In addition, our quiet period is from 10 pm - 8 am / 7 days a week, local time. Additional information can be found in our on-site House Manual located in each suite. Feel free to contact us athello@thehinterlands.caif there are any questions.

  • Do you provide daily housekeeping services?

    We do provide daily, weekly or monthly housekeeping services at an additional charge. The professional cleaning fee for guests is a one-time fee that comes with a reservation and is associated with check-out cleaning services. If you need toiletries or extra blankets, please feel free to contact us athello@thehinterlands.caand we’ll be sure to accommodate.

  • What kind of amenities will I find in my suite at The Hinterlands?

    The Hinterlands are well-appointed spaces that make sure to exceed the expectations of a discerning traveller, the needs of someone who wants a cool place to work, and someone who’s just looking for the comforts of home. Our spaces come with boutique bath amenities, fresh towels, linens, coffee, fully stocked kitchens, free cable and access to Apple TV (with log-in).

  • Are there grocery stores and entertainment nearby?

    The Hinterlands are in fantastic neighbourhoods where amenities are either within walking distance or a short public transport away. You can get an idea once you book a reservation to stay with us. Or feel free to reach us athello@thehinterlands.cafor further information.

  • Do I need to bring my own shampoo and soap? What about laundry detergent.

    The Hinterlands suites come with premium bath amenities as well as laundry detergent for the in-suite laundry. Save yourself the trip to the store.

  • Did you forget or did you misplace something at The Hinterlands suites and you’d like us to help?

    We’d be thrilled to help you find an item you may have left at The Hinterlands. Just be aware that shipping costs associated with the return will be incurred by the guest (you). Send us an email athello@thehinterlands.caor contact us via the Airbnb app.

  • Noticed that The Hinterlands is an Airbnb Plus. What does it mean to be an Airbnb Plus?

    We’ll let Airbnb Plustake it from here:

    “Thoughtfully designed homes. Exceptional Hosts. Verified for Quality. Airbnb Plus is a selection of only the highest quality homes with hosts known for great reviews and attention to detail. Every home is verified through an in-person quality inspection to ensure quality and design. Just look for the badge.”

  • Do I need an Airbnb Login to stay at The Hinterlands?

    It’s our preferred method for reservations. Got questions? Please feel free to email us athello@thehinterlands.caand we’d be happy to discuss.

  • Does The Hinterlands provide luggage storage?

    At this time we do not offer luggage storage, but as we continue to grow it’s an option we hope to be able to provide for our guests in the future.